Bilingual English/Spanish medical administrative professional with 12+ years across patient access, front-office operations, and clinical support. Fluent in both languages at a clinical level — able to take intake, explain coverage, and coordinate care directly with Spanish-speaking patients without an interpreter. Experienced with EMR/EHR documentation, insurance verification, prior authorization, and high-volume scheduling in walk-in and outpatient settings. BSN, cum laude, plus international medical training. Seeking remote or Atlanta-metro patient access, care coordination, or bilingual member services roles.
Professional Experience
Medical AssistantDec 2014 — Mar 2020
Walk-in Clinic · Saint Cloud, FL
Provided bilingual English/Spanish patient communication for a walk-in clinic serving a majority-Spanish-speaking population — took intake, explained insurance coverage, and coordinated care without external interpreters.
Managed appointment scheduling for 50+ patients daily and supported smooth front-office clinic flow.
Maintained meticulous EMR records and intake workflows while supporting overall operational efficiency.
Processed insurance verification, copayments, and billing accurately to reduce claim issues.
Student Nurse / Clinical RotationsJan 2016 — Mar 2018
Osceola Regional Medical Center · Osceola, FL
Collaborated with multidisciplinary teams across Labor & Delivery, Medical/Surgical, Hematology Oncology, and Family Practice units.
Documented patient progress, monitored vitals, and supported patient-centered care delivery.
Provided bilingual clinical support for Spanish-speaking patients across rotations.
Strengthened adaptability and calm performance across varied clinical settings.
Office Clerk / Medical Records SpecialistDec 2006 — Oct 2013
Light House INC · Miami, FL
Managed patient data collection, insurance claims, and medical documentation with high accuracy in a bilingual practice.
Maintained and organized 5,000+ medical records and improved retrieval efficiency.
Delivered front-desk customer service and coordinated communications across staff, patients, and providers in both English and Spanish.
Education
Bachelor of Science in Nursing (BSN)
Universidad del Turabo — Ana G. Méndez University System · 2018-05 · Metro Orlando Campus, Orlando, FL
Cum Laude · Outstanding Academic Achievement Award (GPA 4.00, 2014–2015) · Faculty Award for Excellence in Academic Achievement · Sigma Theta Tau International Honor Society
Doctor of Medicine (M.D.)
Certifications & Honors
Sigma Theta Tau International Honor Society
Outstanding Academic Achievement Award (GPA 4.00)
Faculty Award for Excellence in Academic Achievement