Public profile
Yoda Burns
Bilingual (English/Spanish) Patient Access & Medical Office Operations — 12+ Years
Yoda Burns brings 3 career experiences in Bilingual Patient Access Representative, Bilingual Patient Services Coordinator, Medical Office Coordinator, Care Coordinator (Bilingual), Bilingual Member Services Representative, Insurance Verification Specialist. Bilingual English/Spanish medical administrative professional with 12+ years across patient access, front-office operations, and clinical support. Fluent in both languages at a clinical level — able to take intake, explain coverage, and coordinate care directly with Spanish-speaking patients without an interpreter. Experienced with EMR/EHR documentation, insurance verification, prior authorization, and high-volume scheduling in walk-in and outpatient settings. BSN, cum laude, plus international medical training. Seeking remote or Atlanta-metro patient access, care coordination, or bilingual member services roles.
Recruiter snapshot
Credentials
Bachelor's Degree in Nursing (U.S.) | Doctor of Medicine (M.D.)
Experience
14+ Years
Bilingual
English / Spanish
Patient services
Patient Intake & Triage Support
EMR / EHR
Clinical admin systems
Location
Alpharetta, GA
Focus area
Clinic operations focus
Credentials and fit
Bachelor's Degree in Nursing (U.S.)Doctor of Medicine (M.D.)
Key strengths
Patient Intake & Triage SupportClinical DocumentationClinic CoordinatorClinic OperationsOffice Coordinator
Target roles
Bilingual Patient Access RepresentativeBilingual Patient Services CoordinatorMedical Office CoordinatorCare Coordinator (Bilingual)
Search-friendly headlines
Bilingual (English/Spanish) Patient Access & Medical Office Operations — 12+ YearsBilingual Medical Administrative Professional | Bilingual Patient Access Representative • Bilingual Patient Services Coordinator • Medical Office CoordinatorYoda Burns — Portfolio & Resume
Core strengths
EMR / EHR SystemsEpic (familiar)Cerner (familiar)Insurance VerificationPrior AuthorizationEligibility & Benefits ChecksCPT / ICD-10 FamiliarityMedical Scheduling SystemsTelehealth PlatformsMicrosoft OfficePatient Intake & Triage SupportVital SignsMedical Terminology (EN/ES)Clinical DocumentationCare CoordinationPatient EducationSterilization & Room TurnoverHIPAA Compliance
Remote role alignment
Bilingual Patient Access Representative
Handle patient intake, eligibility verification, appointment scheduling, and bilingual coordination for outpatient or virtual care operations.
Bilingual English/SpanishEMR/EHRInsurance verificationPatient communication
Direct fit — 12+ years of front-office patient access with native-level Spanish and hands-on EMR experience.
Bilingual Care Coordinator
Coordinate care across providers, insurance, and Spanish-speaking patients — scheduling, follow-ups, and referrals.
Care coordinationBilingualDocumentationPatient follow-through
Strong fit — bilingual patient communication is her primary differentiator; she has coordinated multidisciplinary care in clinical rotations.
Bilingual Member Services / Prior Authorization Specialist
Process member inquiries, prior authorizations, and eligibility checks for a health plan or MSO — bilingual support.
Prior authorizationEligibilityBilingualAttention to detail
Excellent fit — hands-on insurance verification background, EMR fluency, and medical terminology across both languages.
Experience
Medical Assistant
Walk-in Clinic · Saint Cloud, FL · 2014-12 — 2020-03
- Provided bilingual English/Spanish patient communication for a walk-in clinic serving a majority-Spanish-speaking population — took intake, explained insurance coverage, and coordinated care without external interpreters.
- Managed appointment scheduling for 50+ patients daily and supported smooth front-office clinic flow.
- Maintained meticulous EMR records and intake workflows while supporting overall operational efficiency.
- Processed insurance verification, copayments, and billing accurately to reduce claim issues.
Student Nurse / Clinical Rotations
Osceola Regional Medical Center · Osceola, FL · 2016-01 — 2018-03
- Collaborated with multidisciplinary teams across Labor & Delivery, Medical/Surgical, Hematology Oncology, and Family Practice units.
- Documented patient progress, monitored vitals, and supported patient-centered care delivery.
- Provided bilingual clinical support for Spanish-speaking patients across rotations.
- Strengthened adaptability and calm performance across varied clinical settings.
Office Clerk / Medical Records Specialist
Light House INC · Miami, FL · 2006-12 — 2013-10
- Managed patient data collection, insurance claims, and medical documentation with high accuracy in a bilingual practice.
- Maintained and organized 5,000+ medical records and improved retrieval efficiency.
- Delivered front-desk customer service and coordinated communications across staff, patients, and providers in both English and Spanish.
Education
Bachelor's Degree in Nursing (U.S.)
Universidad del Turabo — Ana G. Méndez University System · 2018-05
Cum Laude · Outstanding Academic Achievement Award (GPA 4.00, 2014–2015) · Faculty Award for Excellence in Academic Achievement · Sigma Theta Tau International Honor Society
Doctor of Medicine (M.D.)
Presence assets
Bilingual English/Spanish medical administrative professional with 12+ years across patient access, front-office operations, and clinical support. Fluent in both languages at a clinical level — able to take intake, explain coverage, and coordinate care directly with Spanish-speaking patients without an interpreter. Experienced with EMR/EHR documentation, insurance verification, prior authorization, and high-volume scheduling in walk-in and outpatient settings. BSN, cum laude, plus international medical training. Seeking remote or Atlanta-metro patient access, care coordination, or bilingual member services roles.
Bilingual Patient Access RepresentativeBilingual Patient Services CoordinatorMedical Office CoordinatorCare Coordinator (Bilingual)Bilingual Member Services RepresentativeInsurance Verification SpecialistPrior Authorization SpecialistEMR / EHR SystemsEpic (familiar)Cerner (familiar)Insurance VerificationPrior Authorization
Remote work capabilities
Bilingual patient intake and follow-up coordination
Insurance verification, prior authorization, and eligibility checks
EMR/EHR documentation and records review
Telehealth scheduling and coordination
Bilingual phone, chat, and email support
Portfolio and work examples
Bilingual patient communication support
Bridged English and Spanish communication gaps to improve clarity, trust, and patient experience in healthcare settings.
Medical records workflow improvement
Supported organized records handling and administrative process quality to improve retrieval speed and consistency.
Remote-ready healthcare transition
Structured healthcare and administrative experience for telehealth, remote service, and operations-support roles.
Documents and downloads
Cover letter (PDF)
Professional cover letter — open and save as PDF from your browser.
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Recruiter packet
Full professional packet combining resume, cover letter, and story context.
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